We accept various payment methods, including credit/debit cards, mobile money, and bank transfers. Payment options will be displayed at checkout.

Orders can be canceled within 72 hours of placement. After this period, cancellations may not be possible if the order has already been processed.

Yes, we provide delivery services to various locations. Shipping fees and estimated delivery times are displayed at checkout.

Delivery times vary based on your location. Typically, orders are delivered within 5 business days after processing.

Once your order is shipped, we will provide a tracking number via email or SMS. You can use this number to track your shipment.

Yes, we accept returns within 2 days of purchase, provided the product is unused and in its original packaging. Please refer to our Return Policy for more details.

Yes, all our mattresses come with a 1 year warranty covering manufacturing defects. Visit our Warranty Policy page for more details.

Yes, we offer custom-size mattresses upon request. Please contact us to discuss your specific requirements.

We are committed to sustainability and use eco-friendly materials where possible in our mattress production.

To extend the life of your mattress, rotate it regularly, use a mattress protector, and follow the care instructions provided.

You can reach our customer support team via email at info@royikemsindustries.com or call us at +256 200 907 181during business hours.

For any further inquiries, please feel free to contact us!